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Privacy Policy


Aeterna Zentaris, Inc. (“AEZS”) is committed to protecting your privacy. This Privacy Policy governs your access to and use of the AEZS website (the “Website”) and describes how AEZS collects, uses, and shares your information when you use and interact with our Website. This Privacy Policy applies to persons in the United States and anywhere else in the world who use our Website (“Users”).




Your Agreement With AEZS: This Privacy Policy constitutes a binding legal agreement between you, as a User who uses and interacts with the Website, and AEZS. Before accessing, using, or interacting with the Website you should carefully review the terms and conditions of this Privacy Policy. This Privacy Policy applies only to the Website, and AEZS’ collection, use, disclosure, and protection of your information. It does not apply to third party websites, applications, or services.

By using or interacting with our Website you signify your consent to our Privacy Policy, Website Terms of Service, and the collection, transfer, storage, disclosure, and use of your information described in those documents. If you do not agree to the terms of our Privacy Policy or the described ancillary documents, then you may not use or interact with the Website.

If you have questions about AEZS’ Privacy Policy or practices, or if you need to contact us about the information we collect about you, our contact information is at the end of this Privacy Policy.

Eligibility To Use The Website: The Website is not directed to children under the age of 18. You may not use the Website if you are under the age of 18.

Information Collection & Use: AEZS collects information about you and your use of the Website through various means, including when you provide information to us and when we automatically collect information about you when you access, use, or interact with the Website. We use this information for a variety of different reasons, including to improve the Website and to tailor the Website to you. The types of information AEZS may collect include:




 Form Information: We may use forms to request certain information from you in order to perform certain Website, such as your location to assist you in locating our products, or your contact information to assist with contacts or service requests. This information may include Personally Identifiable Information.

Correspondence Information: If you email us we may keep your message, email address, and contact information to respond to your requests, provide the requested products or Website, and to provide notifications or other correspondences to you. We do not share or sell any personal information to other organizations for commercial purposes. If you do not want to receive e-mail from us in the future, you may let us know by sending us an email or by writing to us at the address below. Please note requests to remove your email address from our lists may take some time to fulfill. We may also still contact you as needed to provide important announcements or notifications regarding the Website.

Support Information: You may provide information to us via a support request submitted through the Website. We will use this information to assist you with your support request and may maintain this information to assist you or other Users with support requests. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for AEZS or our Service Providers to have access to or use in the future.




 Cookies, Web Beacons, Links, And Other Tracking Technologies: AEZS may keep track of how you use and interact with the Website through the use of web beacons, links, and other tracking technologies.  We do this to help analyze the use of and improve the Website. Through these technologies we may automatically collect information about your use of the Website and other online activities, including our email correspondences, third-party services, and client applications, and certain online activities after you leave the Website. Link information is generally only analyzed on an aggregate basis. Some Website may not function properly if you disable cookies.

Unique Identifiers: When you use or access the Website, we may access, collect, monitor, store on your device, and/or remotely store one or more "Unique Identifiers," such as a universally unique identifier (“UUID”). A Unique Identifier may remain on your device persistently, to help you log in faster and enhance your navigation through the Website. Some features of the Website may not function properly if use or availability of Unique Identifiers is impaired or disabled.

Log File Information: When you use our Website, we may receive log file information such as your IP address, browser type, access times, domain names operating system, the referring web page(s), pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive log file data when you interact with our Website, for example, when you visit our websites, sign into our Website, or interact with our email notifications. AEZS uses log file data to provide, understand, and improve our Website, and to customize the content we show you. AEZS may link this log file to other information AEZS collects about you via the Website.





 AEZS Personnel: AEZS’ personnel may have access to your information as needed to provide and operate the Website in the normal course of business. This includes information regarding your use and interaction with the Website.

 Service Providers: AEZS works with various organizations and individuals to help provide the Website to you ("Service Providers"), such as hosting companies and companies providing analytics information, like Google Analytics. We may share your personal information with our Service Providers for the purpose of providing the Website. The information we share to our Service Providers may include both information you provide to us and information we collect about you, including Personally Identifiable Information and information from data collection tools like cookies, web beacons, log files, Unique Identifiers, and location data. If AEZS becomes aware that a Service Provider is using or disclosing information improperly, we will take commercially reasonable steps to end or correct such improper use or disclosure.

Business Transactions: AEZS may purchase other businesses or their assets, sell our business assets, or be involved in a bankruptcy, merger, acquisition, reorganization or sale of assets (a “Business Transaction”). Your information, including Personally Identifiable Information, may be among assets sold or transferred as part of a Business Transaction.

Lawful Requests: We may be required to disclose User information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We generally do not disclose User information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. We may share your information when we believe it is necessary to comply with applicable laws, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Website or using the AEZS name, or to protect the safety of any person. This may include sharing information with other companies, lawyers, agents, or government agencies. Nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.




 Access To The Information AEZS Has Collected About You
AEZS welcomes you to contact us regarding the information we have collected about you, including regarding the nature and accuracy of the data AEZS has collected about you, or to request an update or deletion of your information. Requests to delete or remove your information do not ensure complete or comprehensive removal of the content or information posted, and removed information may persist in backup copies indefinitely. Please note that if you choose to delete your information or opt-out of the collection and use of your information, you understand that certain features, including but not limited to access to the Website, may no longer be available to you.

We may store the information we collect about you indefinitely, but information generally will be retained only for as long as necessary to fulfill the purposes for which the information was collected, or as otherwise required by law.


Opting-Out Of Communications From AEZS
You may contact us to remove or update Personally Identifiable Information from the AEZS database by sending an e-mail to us at  Please enter OPT-OUT in the Subject line of the email.  If you have any questions or comments about the way your Personally Identifiable Information collected via the Website is used and handled, please e-mail us at

 Users may opt-out of receiving certain communications from AEZS by following the unsubscribe process described in an email communication, or by contacting us using the contact information provided below. However, please note you may not opt-out of Website-related communications, such as account verification, changes or updates to features of the Website, or technical and security notices.


Do Not Track
AEZS does not currently employ a process for automatically responding to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Per industry standards, third parties may be able to collect information, including Personally Identifiable Information, about your online activities over time and across different websites or online services when you use Website. You may opt out of online behavioral ads at You also may limit certain tracking by disabling cookies in your web browser.




Security Of Your Information
AEZS takes reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. AEZS implements security measures as we deem appropriate and consistent with industry standards. As no data security protocol is impenetrable, AEZS cannot guarantee the security of our systems or databases, nor can we guarantee that personal information we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Accordingly, any information you transfer to or from Website is provided at your own risk.




Transfer And Storage Of Your Information 
Please note information AEZS collects about you may be transferred, processed and/or accessed by us in the United States, or another country where we, or our Service Providers operate. Please be aware Personally Identifiable Information may be transferred to, and maintained on, computers located outside of your state or country where privacy laws may differ from and may not be as protective as those where you live. If you are located outside the United States and choose to allow us to collect information about you, please be aware that AEZS may transfer your Personally Identifiable Information to the United States and process and store it there. By allowing collection of your Personally Identifiable Information, you consent to having your personal data transferred to, processed, and stored in the United States.

If you are located in the European Economic Area ("EEA") or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information to a country or jurisdiction that does not have the same data protection laws as your jurisdiction. It may also be processed by staff operating outside the EEA who work for us or for one of Service Providers. By submitting your information, registering for, or using the Website, you consent to the transfer, processing, and storage of your information in the United States, or any other country in which AEZS or our Service Providers maintain facilities, and to the use and disclosure of information about you as described in this Privacy Policy.


Your California Privacy Rights
Under California Civil Code Section 1798.83 (known as the "Shine the Light" law), AEZS customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the address below or at with "Request for California Privacy Information" on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.


Changes to Our Privacy Policy
AEZS may modify this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our use of your information and will be located at By continuing to access or use the Website after those changes become effective, you agree to be bound by the revised Privacy Policy.


Contact AEZS
Aeterna Zentaris Inc.
315 Sigma Drive
Summerville, SC 29486

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